News Archive: Older Stories
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Exploring Difficult Customer Situations
2021-05-12 14:00
Kate Marshall reports on a recent online event aimed at supporting frontline staff in techniques and approaches for handling difficult customer situations.
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May '21 Newsletter Published
2021-05-05 13:44
Keep up with the Collaboration’s events and activities, through our regular newsletter and discussion list.
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Call for Session Proposals: Conference 2021
2021-05-05 13:09
At last the time is here to get involved in this year's conference. Find out how you can propose a session!
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Reporting on Crowd Control: Library Bookings in a Lockdown Landscape
2021-04-28 11:59
Kirsty Kift reports on a recent event reviewing space management and access during the ongoing pandemic.
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Adaptation and Growth: Conference Theme for 2021 Announced
2021-04-22 15:18
How did you adapt and grow in the past academic year? Our 2021 conference is going to be all about…you!
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New Steering Group Inducted as Old One Stands Down
2021-03-25 16:30
A time for change, as the new Chair and Steering Group members step forward to guide the Collaboration for the next two years.
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Annual Report 2020 Published
2021-03-25 10:14
The latest annual report from the Collaboration provides insights into the regional responses to an extraordinary year
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Online Library Induction Sessions: Experiences, learning outcomes and reflections
2021-02-24 11:19
Library staff at Aston University discussed pivoting to online library inductions in 2020, and the lessons which had emerged from the experience.
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Appreciating the Challenges of the Accessible Remote ‘Locked Down’ Library Service
2021-01-27 17:14
The new year’s first virtual networking session tackled questions of accessibility, and the questions library services need to be asking of themselves concerning it.
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Final Virtual Networking of the Year Brings Reflections on Staff Learning Journeys
2020-12-21 12:08
The end of a very different year was a time to consider the skills, aptitudes and challenges of the continued online support pivot for academic library staff.