Event

Recordings and slides from the recent conference speaker briefing events are now available.

Materials, content and outputs from the recent and highly popular All the Same, But Different event hosted by and at the University of Nottingham are now available.

Slides and the session recording from this recent and timely event from the Mercian Staff Development Group are now available online.

Kate Marshall reports on a recent online event aimed at supporting frontline staff in techniques and approaches for handling difficult customer situations.

Organised by the Mercian Staff Development Group (MSDG), and facilitated by Diana Edmonds and Sue Daly from Bridgford Consultancy, the virtual workshop aimed to enable delegates to explore tools and techniques for handling the awkward and sometimes emotional customer situations dealt with by those in frontline customer service roles within library teams.

Kirsty Kift reports on a recent event reviewing space management and access during the ongoing pandemic.

The end of a very different year was a time to consider the skills, aptitudes and challenges of the continued online support pivot for academic library staff.

The power of silence, the challenge of reopening and the opportunities of the new normal all come up for discussion in the third virtual networking event!

Loughborough’s Joanne Culpin reflects back on a recent event hosted by and about the Open University library service.

This was a very interesting and enjoyable day which included an introductory talk and tour prior to lunch and then a selection of activities and talks in the afternoon, from which we were able to attend three from the following list of options:

1) Libopoly: A fun take on the classic board game that demonstrates the Library’s role in module production.

An invitation for contributions to a Mercian Collaboration Staff Development Group event organised jointly by De Montfort University, Leicester and Leicester University.

The Collaboration makes it three in a row, with its third successful conference hosted at the University of Nottingham.