Customer Service Accreditation

Gaz Johnson's picture
Wednesday, December 16, 2020 - 10:00 to 12:00

Customers under a magnifying glass

This informal and friendly MSDG hosted event will allow delegates to share their experiences of evidence gathering for the Customer Service Excellence (CSE) accreditation process. The session will also look at how participants could potentially support each other in fulfilling the benchmarking elements of the criteria. So, if you’re new to the scheme, have run it for years or simply interested in sharing great customer service ideas, then this will be the perfect pre-Christmas event for you!

Outputs from the event will be shared on the Collaboration website in the new year, for those unable to attend.

Audience: Library staff responsible for or considering undergoing CSE accreditation, interested in sharing customer service ideas or benchmarking.

Format: The meeting will be hosted online, and delegates will need to have access to a microphone and ideally a webcam to participate.

Further Information: Please see the event flyer below, or contact: Kirsty Kift (

Online Event
event documents: