Ethnography for Service Planning

Libraries are using a range of feedback to enhance services, especially statistical data from national surveys such as NSS and, PTES and PRES.  Many wish to gain a more in-depth picture of how our customers are using the physical library buildings and information resources to complement the bald statistics and are turning to more qualitative tools such as ethnography to help us achieve this.   Want to find out more or share your experience, then come to our event.

Audience: This event is aimed at Library staff with an interest in or responsibility for discovering customers’ thoughts and views of library services.

Booking: Contact your Mercian Staff Development Group representative or follow the link below to book a place by Thursday 16th March 2017