Building on the Wins: Positive changes and lessons learned

Gaz Johnson's picture
Tuesday, April 26, 2022 - 10:00 to 12:00

A person jumping into the air

This Mercian Staff Development Group (MSDG) event will focus on the impact of the pandemic on services at three academic libraries in the Midlands: the University of Birmingham, University of Warwick, and the University of Lincoln. In ten-minute talks, focusing on positive changes and lessons learned in the areas of student support, acquisitions and collection development and customer service, speakers aim to share how they have been able to build on the wins of these challenging past few years. Talks will cover subjects including:

  • Acquisitions and collections development
  • Live chat services
  • One to one support
  • Online teaching
  • Opening a new library
  • Service delivery in special collections

Speakers will include: Nick Brown, Mark EcclestonMatt Hunt Francesca Tondi (University of Birmingham); Sam Greasley & Hope Williard (University of Lincoln); and Kat Halliday & Samathan Johnson (University of Warwick)

The session will be recorded for sharing following the event.

Audience: All library staff with interests in student support, acquisitions, collection development or customer service

More information: Please contact: Hope Williard (, Karen Jackson ( or Deborah Munro (

Online event