msdg

Read on for more information about our Mercian buddying scheme and its benefits.

Recordings and slides from the recent Building on the Wins MSDG event are now live.

This page contains links to the session slides, along with the two part recording from the recent Mercian Staff Development Group (MSDG) event Building on the Wins.

Recordings

As she departs for pastures and challenges new, the outgoing Mercian Staff Development Group Chair, shares some of her perspectives and experiences in the role.

For attendees wanting to reflect back on the event, as well as those who were unable to attend, the speakers at the recent Library Data: What are we collecting and why? event have made their slides available for consultation.

Kate Marshall reports on a recent online event aimed at supporting frontline staff in techniques and approaches for handling difficult customer situations.

Organised by the Mercian Staff Development Group (MSDG), and facilitated by Diana Edmonds and Sue Daly from Bridgford Consultancy, the virtual workshop aimed to enable delegates to explore tools and techniques for handling the awkward and sometimes emotional customer situations dealt with by those in frontline customer service roles within library teams.

As the new academic year begins, so too are details emerging for this year’s staff development events programme from the Collaboration.

An invitation for contributions to a Mercian Collaboration Staff Development Group event organised jointly by De Montfort University, Leicester and Leicester University.

Librarianship is a communicating profession at heart, but communication comprises more than simple information exchange. Sometimes, you need to influence positively, as Lynn reports from this recent MSDG workshop.